Business

Your Step-by-Step Guide to Troubleshoot QuickBooks error H202

by Mark Williams

QuickBooks offers world-class tools and features to the user that makes accounting effortless. Unfortunately, there are numerous errors that emerge while operating the program. A lot of users come across QuickBooks error H202 when they try to switch to multi-user mode. On the occurrence of this multi-user error, a warning message displays on the screen saying, “This company file is on another computer, and QuickBooks needs some help connecting.” There are several reasons that trigger the error code, such as incorrect hosting, damaged network data and transaction log file and a few others. Go through the entire blog to learn about the root causes and solutions to troubleshoot error H202 in QuickBooks.

If you require immediate assistance to troubleshoot QuickBooks error H202, place a call on our toll-free number 1.855.738.2784 and get connected with the QuickBooks technical support team

Primary reasons behind multi-user error H202 in QuickBooks

The user encounters the error due to the following major reasons:
  1. The DNS is wrongly configured.
  2. QuickBooks services are disabled on the server computer.
  3. QuickBooks is not able to locate the file stored on the server computer.
  4. Presence of damaged configuration files in the QuickBooks folder.
  5. Windows Firewall is blocking multi-user connection that triggers error H202.

Now that you know the root causes of QuickBooks Desktop error H202, head to the next section and implement the troubleshooting solutions carefully to fix the error permanently.

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Resolving QuickBooks Multi-User error H202 with the most reliable methods

Method 1. Sort out error H202 by running QuickBooks Database Server Manager

  1. Quit QuickBooks, visit Intuit’s official website and download the most recent QuickBooks Tool Hub version from Intuit’s website.
  2. After downloading the setup file, choose Windows Desktop as the location to save it and then open the QuickBooksToolHub.exe file from your desktop.
  3. Follow the on-screen instructions and accept the terms and conditions to install QuickBooks Tool Hub successfully on your computer.
  4. Open the QuickBooks Tool Hub, select Network Issues and click QuickBooks Database Server Manager.
  5. Install QuickBooks on your server computer if not installed already, and then open QuickBooks Database Server Manager.
  6. When the Server Manager opens, select your company file folder and click Start Scan. If you can’t find the company file folder, click Browse to locate the company file and then click Start Scan.
  7. Let QuickBooks Database Server Manager repair permissions for firewall and click Close.
  8. Go to the workstation getting error H202, open QuickBooks and select the Multi-User Mode option.

Method 2. Run File Doctor from the QB Tool Hub to eliminate error H202

The File Doctor will eliminate the issue related to company file and network, which helps in fixing QuickBooks error H202:
  1. Within the QuickBooks Tool Hub, choose the Company File Issues tab and click Run QuickBooks File Doctor.
  2. When the File Doctor opens, scroll the drop-down and choose your company file. If you can’t find your company file, click Browse to locate the file on your computer.
  3. Next, mark the Check your File option, select Continue and enter login details when prompted.
  4. Click Next and let the tool to fix company file issues.

Method 3. Verify services on the host computer

  1. Go to the server computer, tap the Windows key to open the Start menu and enter Run in the search.
  2. When the Run box opens, type services.msc and tap Enter.
  3. When you see the list of services, choose QuickBooksDBXX and select Automatic as the Startup Type.
  4. Check the service status. If it is neither Running nor Started, pick Start.
  5. Go to the Recovery tab, choose Restart the Service from the First failure, Second failure and Subsequent failures drop-down.
  6. Select Apply, then click OK to save the changes and follow the same steps for QBCFMonitorService.
  7. Open QuickBooks, choose the File menu and select Switch to Multi-User Mode.

Method 4. Grant admin permissions to your server computer

  1. Click the Windows Start menu, open File Explorer and right-click the folder containing company files.
  2. Select Properties, move to the Security tab and click Advanced.
  3. Choose QBDataServiceUser XX, click Edit and allow permissions for the following:
    • Write Attributes
    • Write Extended Attributes
    • Read Permissions
    • Traverse Folder/Execute File
    • List Folder/Read Data
    • Read Attributes
    • Read Extended Attributes
    • Create Files/Write Data
    • Create Folders/Append Data

If permissions are not set up correctly

  1. Right-click the company file folder again, choose Properties and select Security.
  2. Click Edit, select QBDataServiceUserXX and choose Full Control.
  3. Click Allow, then Apply and select OK.

Next, set permissions to share the company file. Below are the steps for Windows Server 2012:

  1. Click the Windows icon to open the Start menu and type Run in the search.
  2. When the Run Command box opens, type Server Manager and click OK.
  3. Choose File and Storage Services, then Services. Scroll the Task drop-down and click New Shares.
  4. Choose SMD Share-Quick. Go to the Share location section and choose Type a custom path.
  5. Click Browse to locate the folder that you want to share and pick an appropriate folder to save it.
  6. Click the Select a folder option and select Next.

Method 5. Check connecting between server and workstation by pinging

  1. Click the Windows icon to open the Start menu on the server and the workstation.
  2. Enter Network in the Windows search field and click Network and Sharing Center.
  3. Choose Change advanced sharing settings and select Turn on network discovery if not selected.
  4. To know your server name: go to your server computer and open the Run Command box by pressing Windows + R on your keyboard.
  5. Within the Run box, enter ipconfig and tap Enter.
  6. Go to the Windows IP Configuration section and note down the name given adjacent to the hostname.
  7. Move to the workstation, open the Start menu and then open the Run Command.
  8. Type CMD in the Run box, tap Enter and type ‘ping[server name].
  9. Follow the same steps on each workstation to check connectivity with the server computer.
  10. If you get a reply without any packet loss, the server is fine. If you experience packet loss, contact IT professional.

Method 6. Reset Firewall settings manually

  1. Go to the Windows Start menu, enter ‘Windows Firewall’ in the search and when the Firewall opens, click Advanced Settings.
  2. Right-click Inbound Rules or Outbound Rules, then click New Rule.
  3. Choose Port, select Next and mark the TCP checkbox.
  4. Head to the Specific local ports field, enter the port according to your QuickBooks version and select Next.
  5. Choose Allow the Connection, select Next and generate a new rule with the name ‘QBPorts(year).’
  6. Follow the same steps to create an Outbound Rule and open QuickBooks in multi-user mode.

This article has covered the proven troubleshooting methods that will help you resolve QuickBooks error H202. If the error continues or reappears after following the solutions, in that situation, connect with certified QuickBooks professionals by calling us on our toll-free number 1.855.738.2784.

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